Terms of Service

Last updated 27 August 2026

These terms apply when a business uses the Voxaro phone receptionist service. They are written to be read, not to hide things. If anything here is unclear, email us and we will explain it.

1. The service

Voxaro provides an AI phone receptionist. We configure an automated voice agent to answer calls to a phone number we provide, in English, Punjabi and Hindi. The agent collects the caller's name, the nature of their enquiry and a callback number, and passes those details to you by text and email.

Voxaro is a sole proprietorship operating from Surrey, British Columbia, Canada.

2. What the service is not

3. Free trial

• New clients receive a 7-day free trial.
• No credit card is required to begin the trial.
• At the end of the 7 days you decide whether to continue. If you do nothing, the service simply stops.
• The trial is intended for genuine evaluation by one business, one time.

4. Fees and billing

• A one-time setup fee of $500–$1,000 CAD applies when you begin paid service. The exact amount is agreed in writing before any work starts.
• The subscription is $349 CAD per month, billed monthly in advance.
• Payments are handled by a third-party payment processor. We do not store your card details.
• Prices may change with 30 days' written notice. A price change never applies to a month you have already paid for.

5. Cancellation

There is no contract term and no cancellation fee. You may cancel at any time by emailing info@voxarohq.com. Service continues to the end of the period you have paid for. Setup fees and paid months already elapsed are not refundable.

We may suspend or end service if fees go unpaid, or if the service is used in a way these terms prohibit. Where we end service without cause, we refund the unused portion of the current month.

6. Your responsibilities

• Give us accurate information about your business so the agent answers correctly.
• Respond to the leads we pass you — we capture them, you serve them.
• Use the service only for a lawful business.
• Do not use the service to send marketing or promotional text messages, automated sales calls, or any unsolicited messaging.
• Hold any licences your trade requires. We do not verify trade licensing.

7. Phone numbers

Phone numbers we provide are supplied through a licensed telecommunications provider and are assigned to you for the duration of your subscription. Availability of a specific number or area code is not guaranteed. When your service ends, the number is released.

8. Availability

We aim for continuous service, but the system depends on third-party telephone, network and AI providers. We do not guarantee uninterrupted or error-free operation, and we are not responsible for outages caused by those providers, by network failures, or by events outside our reasonable control.

9. No guarantee of results

10. Limitation of liability

To the fullest extent permitted by law, our total liability arising from the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for lost profits, lost business, lost revenue, or indirect or consequential losses — including any loss arising from a call the system failed to answer, a detail recorded incorrectly, or a message not delivered.

Nothing in these terms limits liability that cannot be limited under applicable Canadian law.

11. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms. You are responsible for meeting your own privacy obligations to your customers.

12. Intellectual property

The Voxaro name, branding, website, prompts and configurations remain ours. Your business information and your call records remain yours, and we will provide a copy on request.

13. Changes to these terms

We may update these terms. Material changes are sent to active clients by email at least 30 days before taking effect. Continuing to use the service after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Disputes fall to the courts of British Columbia.